Four stages. One standard.

Typically eight to twelve weeks from the design workshop to a quiet launch with a first cohort. A dedicated-team programme for a private bank can take longer, because the team is recruited and trained to the brief.

Yes. The telephone line, email, secure messaging, web portal and every piece of correspondence carry your name and identity. Lifestyle managers introduce themselves as your concierge. Co-branded programmes, where Essensa is named alongside you, are also available.

To the programme, not the request: a recurring fee per eligible or active customer, or a fixed retainer for a dedicated team. Third-party costs are passed on at cost. We do not earn commissions on what we book, so recommendations are made in your customer's interest.

It is processed under a written data processing agreement, collected only to the extent a request needs, hosted in the UK and EU, and never shared with third parties beyond what fulfilling the request requires. It is never sold.

We integrate with what we can run properly: single sign-on into a branded web portal, structured hand-off of requests from your channels and data exports for your own reporting. Where a deeper integration is needed, we will say so plainly and scope it with your technology team.

Monthly reporting on usage, satisfaction, response and fulfilment times, with the trends behind them, reviewed each quarter with your account director against the retention and engagement goals agreed at the design stage.