White-label
A complimentary concierge for your cardholders, under your name.
A personal assistance service your customers can reach 24 hours a day for all types of travel, dining and entertainment requests. Operated by Essensa; experienced as yours.
What your cardholders can ask for
Your concierge will do its best to assist with any request.
Complimentary to the cardholder. They pay only for what we arrange on their behalf, at cost; you pay for the programme.
01
Travel and travel-related plans
Flights, hotels, villas, transfers and itineraries.
02
Reservations at restaurants
Tables at sought-after restaurants, with the best seat in the house.
03
Tickets for events and concerts
Sport, theatre, concerts and the season, including seats not on sale.
04
Gifts and floral delivery
Sourced, wrapped and delivered, wherever they need to arrive.
05
Everyday arrangements
Appointments, deliveries, household help and the practical logistics of a busy life.
06
Other unique lifestyle requests
If it is legal and possible, the answer is yes.
Who it is for
Banks & card issuers
The signature benefit of a premium card
A concierge cardholders use, reported against retention.
Discover
Private banks & wealth
For relationship-managed clients
Dedicated lifestyle managers working alongside your bankers.
Discover
Brands & hospitality
A loyalty tier people reach for
For members, residents and guests, in your voice.
Discover
01
Your brand, on every touchpoint
The welcome pack, the branded line, the portal, the way a request is confirmed. Lifestyle managers introduce themselves in your name.
02
A team that knows your customers
Dedicated teams for larger programmes, a shared desk for smaller ones. Every lifestyle manager is briefed before the first request.
03
Measured, every month
A named account director, monthly reporting and a quarterly review of what your customers are asking for.
What you receive
The programme, in full.
01
Lifestyle managers
Dedicated or shared, 24/7, in fifty-four languages.
02
A profile of every customer
Preferences remembered, so the second request is easier than the first.
03
Your brand throughout
Name, identity and tone of voice on every touchpoint.
04
Branded channels
Telephone, email, secure messaging and a web portal.
05
Account director
One named contact, agreed service levels, a quarterly review.
06
Reporting
Monthly usage, satisfaction and fulfilment, in your format.
24/7
Branded line, every day
24–48h
Most requests completed
54
Languages spoken
8–12
Weeks from design to launch
Discuss a partnership.
Tell us about your organisation and the people you would like us to look after. We reply within one business day.
London
14 Mount Street
Mayfair, W1K
+44 20 7000 0000
New York
520 Madison Avenue
New York, NY 10022
+1 212 000 0000
Dubai
Gate Village 5
DIFC
+971 4 000 0000
Hong Kong
8 Queen's Road
Central
+852 0000 0000
Thank you.
A partnerships director will be in touch within one business day.